The
Customer Service Department at ProjectorCenter offers a variety of services
when problems arise with pre- and post-sales. Contact our Customer Service
Department at 1-800-868-4904, x110. Use our direct toll-free number
to obtain an RMA number, ask questions about the information below, or obtain
help with a freight discrepancy.
Freight Discrepancy
If you have a product that is damaged by a carrier or lost in transit, or
you have an incomplete shipment from ProjectorCenter, you must contact the
Customer Service Department. No matter what the condition of the product,
you must sign for the shipment and note any discrepancies/exceptions on
the carrier's Delivery Receipt. FAILURE TO NOTE ANY DISCREPANCIES FOR
A SHIPMENT MAY CAUSE YOUR CLAIM TO BE DENIED.
Requests to research a Freight Discrepancy must be made within 10 days from
the invoice date. If they are requested past 10 days, we will be unable
to honor your request. Some carriers limit the time we can report a Freight
Claim to them; therefore, some freight issues may have additional time restrictions.
When reporting a discrepancy, you must include the following information:
Sales
order or invoice number
Serial
number
Product
code and quantity
Tracking
number
If a replacement is needed
If you provide all of
the information above, Customer Service will be able to research your issue
more effectively.
Return Authorization (RMA) Numbers
Customer Service also issues return authorization (RMA) numbers for new,
unopened product, as an additional service to you. Information needed for
RMA numbers includes:
Sales
order or invoice number
Product
code(s) (if the product is a kit, please reference each component
part number)
Exact
condition of product/box
How
credit is to be applied, refund or on account
When returned product
goes through processing, technicians check it and note the condition of
the product and the box.
Helpful Hints
Keep clear notes on the conditions of each return:
Note
when the product was sent back, who sent it back, and any other information
that might prove useful if discrepancies arise
Keep
a copy of your Return Authorization Packing List with your RMA number
noted, since all credit memos reference this number
If
you have a dispute, please notify Customer Service immediately
Verify
any fees when receiving your RMA number
Customer Returns Due to Shipping Errors
Although we strive to ship all orders right the first times shipping errors
may occur. If you receive an item you did not order, it may be returned
to ProjectorCenter at no charge.
A ProjectorCenter invoice number is required to obtain
an RMA number
Requests for RMA numbers due to ProjectorCenter errors must be made within
10 days of the invoice date or it will not be authorized. If requested,
ProjectorCenter will replace the missing product. In addition, a call tag
will be issued to pick up product from your location. Returns due to ProjectorCenter
error may still be requested after 10 days past the invoice date; however,
different terms and conditions will apply.
DOA Returns
Requests
for DOA Return Authorization numbers must be made within 10 days from
the invoice date
Any
product returned as DOA and subsequently found not to be defective
will be returned to the customer with outbound shipping costs to be
paid by the customer or a 25% restocking fee will be assessed
On-site
warranty repair is required for all DOA configured products
DOA
product must be returned in the original manufacturer's box and packaging,
with all the peripherals and accessories intact
Different
terms and conditions may apply to DOA returns based on certain suppliers'
specific terms and conditions.
Fees
Factory
Sealed, current product can be returned within 5 days of the invoice
date with no fee.
Any
product return requested after 5 days from the date of invoice will
be assessed a 25 percent restocking fee.
Other Terms and Conditions
ProjectorCenter must receive all returns within 30 days of the issuance
of an RMA number. Otherwise, ProjectorCenter will return the product
to you with outbound shipping costs to be paid by you. ProjectorCenter
may also choose to keep the product and assess a restock fee of 25
percent above and beyond any other applicable fees.
All product returned to ProjectorCenter must to be complete and in
the original manufacturer's box and packaging, with all the peripherals
and accessories intact.
Credit for returns will always be at the invoice price or current
day price; whichever is lower (except for returns due to ProjectorCenter
error or DOA product within 30 days of the date of invoice).
We require a valid ProjectorCenter invoice number referencing the
specific item to be returned before we will issue an RMA number.
Product that is used or is found not to be in new condition
for any reason will be returned to you at your expense (outbound shipping
costs). If product is found to be damaged by your carrier, you will
be contacted by Customer Service to make arrangements with your carrier
to pick up the product so you can file a claim.
An RMA number must be obtained before you return a product for any
reason. Product received without a valid RMA number (such as refused
shipments) is subject to a restocking fee of 25 percent of the total
credit, above and beyond any other applicable fees, or may be returned
to you at your expense. ProjectorCenter will not be liable for any
loss or damage to unauthorized returns.
ProjectorCenter reserves the right to refuse returns of certain products
due to manufacturer restrictions.
ProjectorCenter must be notified within 30 days from your return authorization
date if you have sent us product and have not received credit. Signed
proof of delivery to our facility will be required before we can begin
our research. Requests received over 30 days from your return authorization
date may cause your credit to be forfeited.
Returns Procedure/Shipping Instructions
To obtain an RMA number, call Customer Service at 1-800-868-4904 #110.
To ensure a speedy and accurate credit, Customer Service will provide
a Return Authorization Packing List with the RMA number referenced
to use as your shipping label. DO NOT WRITE ON THE BOX, ProjectorCenter
reserves the right to assess a fee for product that requires re-boxing.
Please
return the product, freight prepaid to:
ProjectorCenter
1160 Blalock
Houston, TX 77055
Returns must be shipped freight prepaid, collect shipments will
be considered an unauthorized return and will be sent back to you
at your expense.
Where
a specific return period is indicated (i.e., 30 days), no returns
will be accepted beyond that period.
Customer
is responsible for shipping charges and risk of loss on all return
shipments. We highly recommend using a reputable shipping carrier
capable of providing proof of delivery, as well as properly packing
and fully insuring your return shipment.
There
will be a $50.00 re-boxing fee (in addition to any applicable restocking
fee) for products not returned in the original manufacturer's packaging.
Please
allow 2-4 weeks for refunds to be processed and credited to your account.
Please
note all additional return conditions stated below, as applicable
to your return.
All
Hardware and Anything Else
Product
that is in its original, undamaged factory-sealed container may be
returned to ProjectorCenter within 30 days of the original shipping
date for a refund or exchange.
Product
that has been opened may be returned to ProjectorCenter within 30
days of the original shipping date, although such returns will be
charged a 25% restocking fee. All products must be returned in as-new,
re-saleable condition in their original packaging. Any manuals, cables
etc. that are missing will result in rejection of the return or an
additional restocking fee.
Product
that is DOA (dead on arrival) or defective may be returned to ProjectorCenter
for refund or exchange within 30 days of the original shipping date
with no restocking fee.
